RIDE WITH
CONFIDENCE.

TOCOWAY complete electric dirt bikes are covered by a 1-year limited warranty from the original date of purchase.

This warranty covers eligible defects in materials or workmanship that occur under normal product use and proper maintenance during the warranty period.

• Battery: Included in the 1-year limited warranty.
• Motor: Included in the 1-year limited warranty.
• Controller: Included in the 1-year limited warranty.

Each of these components is covered for eligible defects for one year from the original purchase date of the bike. The normal-wear and damage exclusions in this policy still apply. For approved claims, TOCOWAY covers the parts and repair labor needed to resolve the covered defect, as well as shipping both ways, as explained in Sections 6 and 7.

Warranty eligibility and the appropriate resolution will be determined after TOCOWAY Support reviews the claim and supporting information.

Eligible non-consumable TOCOWAY accessories are covered by a 1-year limited warranty from the original date of purchase.

This coverage applies to eligible manufacturing defects and does not cover normal wear, improper installation, misuse, impact damage or unauthorized modification. Approved accessory warranty claims also include the covered parts, required repair labor and shipping both ways described in Sections 6 and 7.

Components that naturally wear during riding are generally considered consumable or wear items and are not covered for normal wear under the limited warranty.

Examples include, but are not limited to:

• Tires
• Inner tubes
• Brake pads
• Brake discs / brake rotors
• Chains and other normal drivetrain wear items
• Grips and other frequently worn contact components

A manufacturing defect that is clearly unrelated to normal wear may still be reviewed by TOCOWAY Support on a case-by-case basis. The battery, motor and controller are included in the one-year warranty described in Section 1; they are not excluded from defect coverage as wear items.

The TOCOWAY limited warranty does not cover damage or failure resulting from:

• Normal wear and tear
• Crashes, collisions or impact damage
• Abuse, misuse or use outside the product's intended purpose
• Improper assembly, installation or maintenance
• Unauthorized mechanical or electrical modifications
• Use of incompatible parts or components
• Water exposure beyond the product's stated water-resistance rating
• High-pressure washing of electrical components
• Improper storage or prolonged exposure to damaging conditions
• Cosmetic wear such as scratches, surface marks, fading or discoloration

Before returning or replacing any part or arranging paid repair work, please contact TOCOWAY Support for claim review, authorization and instructions.

To help us review your claim, please provide:

• Your TOCOWAY order number
• Product or bike model
• A clear description of the issue
• Photos showing the affected component
• Video showing the issue when applicable
• Any additional information requested by TOCOWAY Support

Please do not dispose of, modify or return the affected component until you receive instructions from our support team.

For an approved warranty claim, TOCOWAY covers the parts and repair labor required to resolve the covered defect. This includes the labor needed to install a covered replacement component. Customers are not charged for these approved warranty parts or labor.

TOCOWAY Support will review the issue and explain the approved repair or replacement arrangement. Contact us before arranging paid repair work so that we can authorize the work and confirm how any covered labor costs will be handled.

Depending on the situation, support may include:

• Technical troubleshooting to identify the issue
• Repair of the affected component, including covered parts and labor
• Replacement components or parts, including covered installation labor where needed
• Another appropriate warranty solution explained by TOCOWAY Support

Warranty approval does not automatically require replacement of the complete bike when the affected component can reasonably be repaired or replaced.

For approved warranty claims, TOCOWAY pays the shipping costs both ways: the cost of sending the affected bike, battery or other component to the designated service or return location when required, and the cost of sending the repaired item or approved replacement back to you. If no return is required, TOCOWAY covers shipping the approved replacement part to you.

After approval, TOCOWAY Support will provide a prepaid return shipping label or arrange the required shipment at TOCOWAY's expense, together with the assigned destination and packaging instructions. Customers are not responsible for shipping costs required for an approved warranty resolution. Standard purchase shipping charges and personal-reason exchange shipping charges do not apply to approved warranty shipments.

Do not purchase return shipping or send a complete bike, battery or other component back until you have received authorization and shipping instructions from TOCOWAY Support. Follow the packing and carrier instructions provided for your specific item.

TOCOWAY is committed to maintaining long-term availability of replacement and upgrade parts for supported products whenever reasonably possible.

Parts availability may vary by product, model and inventory. If you need help identifying a compatible replacement part, contact TOCOWAY Support with your bike model and the part you are looking for.

TOCOWAY warranty coverage is separate from our Return, Exchange & Refund Policy, which allows eligible return and direct exchange requests within 60 calendar days of delivery.

A product may be outside the return or exchange period while still remaining eligible for warranty coverage. A request for a return or exchange under the Return, Exchange & Refund Policy must meet that policy's requirements. Warranty claims are assessed under this Warranty Policy; the unused or unridden condition required for a standard return does not prevent a claim for a covered defect arising during normal use.

This limited warranty provides specific warranty terms from TOCOWAY. Customers may also have additional rights or remedies under applicable state or local consumer protection laws.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.