Política de envío

TOCOWAY Shipping Policy

Thank you for choosing TOCOWAY. We aim to make the delivery process for our electric dirt bikes, replacement parts, and accessories as clear and straightforward as possible. Please review the following shipping information before placing your order.

1. Shipping Processing Time & Carrier

Processing Time: Orders are typically processed and prepared for shipment within 1–2 calendar days (including weekends and holidays) after payment confirmation and address verification.

Carriers: We work with major carriers (such as UPS, FedEx, and specialized freight carriers) to ensure your products arrive safely. The final carrier is determined based on the package size, weight, and destination.

2. Estimated Delivery Time

For eligible orders delivered to the contiguous United States or supported European destinations, estimated transit time is approximately 6–8 calendar days after dispatch under normal shipping conditions.

Estimated Total Delivery Time: Approximately 7–10 calendar days, including 1–2 calendar days for order processing and 6–8 calendar days for transit after dispatch. Calendar days include weekends and holidays. This estimate covers the full period from payment confirmation and address verification to delivery; the processing time is already included in the 7–10 calendar-day total.

Delivery timeframes are estimates, not guaranteed arrival dates. Carrier disruptions or customs clearance, where applicable, may cause delays.

Actual delivery times may vary depending on delivery location, carrier operations, weather conditions, holidays, and other circumstances outside TOCOWAY's reasonable control.

3. Shipping Costs & Free Shipping Policy

All orders delivered within the contiguous United States (the 48 adjoining states plus Washington, D.C.) qualify for FREE standard shipping, with no minimum purchase requirement.

This includes complete electric dirt bikes, replacement parts, and accessories. We do not charge additional oversized-item or special freight handling fees for complete electric dirt bikes shipped to these destinations.

Europe: Orders delivered to supported European destinations are charged a flat shipping fee of €100 EUR per order. European orders do not qualify for free shipping. The shipping charge is displayed at checkout before payment.

Europe: Orders delivered to supported European destinations are charged a flat shipping fee of €100 per order. European orders do not qualify for free shipping. The shipping charge is displayed at checkout before payment.

Excluded U.S. Destinations:

Alaska
Hawaii
Puerto Rico
U.S. Military Bases (APO/FPO/DPO addresses)
Other U.S. Territories or remote off-shore islands

We do not accept orders for delivery to the excluded U.S. destinations listed above. Orders to supported European destinations can be placed through our online checkout.

4. Shipping Destinations & Availability

TOCOWAY accepts orders for supported addresses within the contiguous United States (the 48 adjoining states plus Washington, D.C.) and supported European destinations. For European orders, please select a supported European country at checkout and enter your delivery address to confirm the available shipping service. Only destinations for which a shipping service is offered at checkout are eligible for delivery. The U.S. destination exclusions listed in Section 3 continue to apply.

Shipping availability may vary depending on the product, destination, package size, carrier restrictions, and lithium battery transportation requirements.

5. Electric Dirt Bike Shipping

Complete electric dirt bikes are large, heavy products that may require specialized freight transportation. Because they contain lithium-ion batteries, shipping methods, carriers, and eligible destinations may be subject to additional transportation restrictions.

Please inspect the package carefully when it arrives and keep the original packaging until you have confirmed that the product has arrived in satisfactory condition.

6. Tracking Information

Once your order has been dispatched, tracking details will be provided via email. Please note that tracking information may not update immediately after the shipment has been handed to the carrier. If your tracking has not updated for an extended period, please contact us.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address. Before submitting your order, please verify your recipient name, street address, apartment/suite, city, state/province/region where applicable, country, ZIP/postal code, and phone number.

Additional shipping, redelivery, or return costs caused by an incorrect or incomplete address may be the customer's responsibility.

8. Damaged, Missing, or Incorrect Items

Please inspect your shipment as soon as it is delivered. If the box or product arrives damaged, or if your order arrives with a missing component or incorrect product, please contact us immediately.

Email: support@tocowaysport.com

Please keep the original packaging and affected components until TOCOWAY Support has completed its review.

9. Lost Shipments

If tracking indicates an unusual delay or you believe your shipment may be lost, please contact TOCOWAY Support. We may need to work with the carrier to investigate the shipment before a replacement, refund, or other resolution can be determined.

10. Multiple Shipments

Some orders may be shipped in more than one package. For example, a complete bike and its accessories may be dispatched separately and arrive at different times. Receiving one package does not mean the rest is missing.

11. Refused or Undeliverable Shipments

If a shipment cannot be delivered due to incorrect addresses, repeated failed attempts, or customer refusal, it may be returned to the sender. Additional shipping or redelivery costs may apply.

12. Returns & Refunds

Shipping and delivery policies are separate from our Return & Refund Policy. Eligible products may be returned within 60 days of delivery in accordance with the conditions of our Return & Refund Policy.

Important: Please contact TOCOWAY Support before returning any product. Do not ship an electric dirt bike, lithium battery, or accessory to an address without first receiving return authorization and shipping instructions.

13. Contact TOCOWAY

For shipping, tracking, delivery, or order questions, contact us at:

TOCOWAY Support
Email: support@tocowaysport.com
Phone: +1 (425) 364-0340

Please include your order number when contacting us about an existing order.

Last updated: September 2026