Shipping policy

TOCOWAY Shipping Policy

Thank you for choosing TOCOWAY. We aim to make the delivery process for our electric dirt bikes, replacement parts, and accessories as clear and straightforward as possible.

Please review the following shipping information before placing your order.

1. U.S. Shipping Availability

TOCOWAY currently ships eligible products to supported addresses within the contiguous United States.

At this time, we do not ship to:

  • Alaska
  • Hawaii
  • Puerto Rico

Shipping availability may also vary depending on the product, destination, package size, carrier restrictions, and lithium battery transportation requirements.

If we are unable to ship your order to the address provided, TOCOWAY will contact you using the email address or phone number associated with your order.

2. Estimated Delivery Time

For eligible U.S. orders, estimated delivery is approximately:

7–10 days under normal shipping conditions.

Delivery times are estimates and are not guaranteed.

Actual delivery times may vary depending on:

  • Your delivery location
  • Order processing
  • Carrier operations
  • Weather conditions
  • Holidays and peak shipping periods
  • Transportation disruptions
  • Lithium battery transportation requirements
  • Other circumstances outside TOCOWAY's reasonable control

We will make reasonable efforts to deliver your order within the estimated timeframe.

3. Shipping Costs

TOCOWAY does not offer free shipping to every U.S. order or destination.

Any applicable shipping charges will be displayed on the product page, during checkout, or otherwise communicated before your order is completed.

Shipping costs may vary depending on:

  • Product type
  • Order size and weight
  • Delivery destination
  • Carrier requirements
  • Oversized freight requirements
  • Promotional shipping offers, when applicable

If TOCOWAY offers a free-shipping promotion, the offer applies only to the eligible products, destinations, and promotional period specifically stated.

4. Order Processing

After your order is placed, TOCOWAY may review the order information before shipment.

In some cases, we may contact you to confirm:

  • Shipping information
  • Product selection
  • Order details
  • Payment-related information
  • Other information required to complete delivery

Please make sure the email address and phone number entered during checkout are accurate and accessible.

5. Electric Dirt Bike Shipping

Complete electric dirt bikes are large, heavy products and may require different transportation and handling methods from standard parcel shipments.

Electric dirt bikes also contain lithium-ion batteries. As a result, shipping methods, carriers, and eligible destinations may be subject to additional transportation restrictions.

Your electric dirt bike may arrive separately from accessories, replacement parts, or other products included in the same order.

Please inspect the package carefully when it arrives and keep the original packaging until you have confirmed that the product has arrived in satisfactory condition.

6. Tracking Information

Once your order has been dispatched and tracking information becomes available, tracking details will be provided using the contact information associated with your order.

Please note that tracking information may not update immediately after the shipment has been handed to the carrier.

If your tracking information has not updated for an extended period, please contact TOCOWAY Support.

7. Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Before submitting your order, please verify:

  • Recipient name
  • Street address
  • Apartment, suite, or unit number, if applicable
  • City
  • State
  • ZIP code
  • Phone number
  • Email address

If you notice an address error after placing your order, contact TOCOWAY Support as soon as possible.

We will make reasonable efforts to update the shipping address before dispatch, but address changes may not be possible after the order has entered processing or has been transferred to the carrier.

Additional shipping, redelivery, or return costs caused by an incorrect or incomplete address may be the customer's responsibility where permitted by applicable law.

8. Delivery Delays

Although our estimated U.S. delivery timeframe is approximately 7–10 days, delays may occasionally occur.

Possible causes include:

  • Severe weather
  • Carrier delays
  • Peak shipping periods
  • Public holidays
  • Transportation disruptions
  • Remote delivery locations
  • Incorrect or incomplete delivery information
  • Lithium battery shipping requirements
  • Other circumstances outside our reasonable control

If we become aware of a significant issue affecting your delivery, we will make reasonable efforts to provide updated information.

9. Damaged Packages

Please inspect your shipment as soon as it is delivered.

If the shipping box or product arrives damaged, contact TOCOWAY Support as soon as possible.

Please provide:

  • Your order number
  • Photos of the shipping box
  • Photos showing any visible packaging damage
  • Photos of the affected product or component
  • A description of the issue
  • Video showing the issue when applicable or requested

Please keep the original packaging and affected components until TOCOWAY Support has completed its review.

Do not discard packaging or send a damaged product back before receiving instructions from TOCOWAY Support.

10. Missing or Incorrect Items

If your order arrives with a missing component or you receive an incorrect product, please contact:

support@tocowaysport.com

Please include:

  • Your order number
  • A description of the missing or incorrect item
  • Photos of the product received
  • Photos of the packaging and included components

Our support team will review the information and provide the appropriate next steps.

11. Lost Shipments

If tracking indicates an unusual delay or you believe your shipment may be lost, please contact TOCOWAY Support.

We may need to work with the carrier to investigate the shipment before a replacement, refund, or other resolution can be determined.

Please allow our support team an opportunity to investigate the shipment with the carrier before initiating additional action.

12. Multiple Shipments

Some orders may be shipped in more than one package.

For example, a complete electric dirt bike and separately ordered accessories or replacement parts may be dispatched separately and may arrive at different times.

Receiving one package does not necessarily mean that the remaining items in your order are missing.

Separate tracking information will be provided when available.

13. Refused or Undeliverable Shipments

If a shipment cannot be delivered because of:

  • An incorrect or incomplete address
  • Repeated failed delivery attempts
  • Customer refusal
  • Failure to cooperate with the delivery carrier
  • Other circumstances attributable to the recipient

the shipment may be returned to the sender or another designated facility.

Additional shipping or redelivery costs may apply where permitted by applicable law.

Please contact TOCOWAY Support if you experience a delivery problem.

14. Returns

Shipping and delivery policies are separate from our Return & Refund Policy.

Eligible products may be returned within 30 days in accordance with the conditions of our Return & Refund Policy.

Please contact TOCOWAY before returning any product.

Do not ship an electric dirt bike, lithium battery, accessory, or other product to an address without first receiving return authorization and shipping instructions.

You can review our Return & Refund Policy for complete return terms.

15. Contact TOCOWAY

For shipping, tracking, delivery, or order questions, contact:

TOCOWAY Support
Email: support@tocowaysport.com
Phone: +1 (425) 364-0340

Please include your order number when contacting us about an existing order.

Last updated: September 2026