TOCOWAY FAQ

1. How fast is the TOCOWAY M7?

The TOCOWAY M7 has a maximum speed of up to 43.5 mph (70 km/h).

Actual top speed may vary depending on rider weight, terrain, battery level, temperature, tire pressure, and riding conditions.

2.What motor and battery does the M7 use?

The M7 features a 2,000W rated motor with up to 5,000W peak output, paired with a 60V 27Ah lithium battery.

This setup is designed to provide strong off-road performance while maintaining a practical balance of power and range.

3. What is the riding range?

The M7 offers up to approximately 31 miles (50 km) of range in Mode 1 under suitable riding conditions.

Actual range varies depending on rider weight, speed, terrain, temperature, tire pressure, riding mode, and other conditions.

4. What rider size is the M7 designed for?

The M7 is recommended for riders approximately 5'5"–6'3" (165–190 cm) tall.

It features a 31.5" (800 mm) seat height, 44.7" (1135 mm) wheelbase, and a 17" front / 14" rear wheel setup.

5. Is the M7 waterproof?

The M7 is rated IPX4 for water resistance.

It is designed to handle light splashes and normal outdoor riding conditions, but it should not be submerged or cleaned with a high-pressure washer.

Always keep electrical components and connections properly protected from excessive water exposure.

6. How long does shipping take?

Estimated delivery for U.S. orders is approximately 7–10 days under normal shipping conditions.

Tracking information will be provided once your order has been dispatched.

Delivery times may vary depending on destination, carrier operations, weather, holidays, and other circumstances.

7. What warranty does TOCOWAY provide?

TOCOWAY complete electric dirt bikes are covered by a 1-year limited warranty.

Eligible non-consumable accessories are covered by a 90-day limited warranty.

Wear items and consumables, including tires and brake discs, are not covered under the accessory warranty.

Replacement and upgrade parts are intended to remain available as part of the long-term TOCOWAY product ecosystem.

Please review our Warranty Policy for complete coverage terms and exclusions.

8. Can I return my TOCOWAY M7?

Eligible products may be returned within 30 days in accordance with our Return & Refund Policy.

Please contact TOCOWAY Support before sending any product back. Our team will review your request and provide the appropriate return instructions.

For complete eligibility requirements, fees, exclusions, and refund terms, please review our Return & Refund Policy.

9. Is the TOCOWAY M7 street legal?

The TOCOWAY M7 is designed primarily as an off-road electric dirt bike.

Rules for riding electric dirt bikes on public roads, trails, parks, and other areas vary by state and local jurisdiction.

Always check and follow the laws and regulations in your area before riding.

10.What makes TOCOWAY different?

TOCOWAY focuses on clear specifications, practical performance and straightforward support.

We separate rated power from peak power and aim to provide riders with product information that is easy to understand—not exaggerated marketing claims.

Real specs. Real support. Built for the ride.

11. Will TOCOWAY replacement parts be available long term?

Yes. TOCOWAY is committed to long-term availability of replacement and upgrade parts.

Our goal is to make it easier for riders to maintain, repair and customize their bikes over time—not just sell the bike and disappear.

12. How does TOCOWAY support riders after purchase?

TOCOWAY provides after-sales support for product questions, warranty assistance, replacement parts and compatibility help.

If you need assistance, contact us at:

support@tocowaysport.com

+1 (425) 364-0340

We aim to respond to support requests within 24 hours.