CONTACT TOCOWAY

WE'RE HERE
TO HELP.

Questions about your bike, an order, shipping, warranty or replacement parts? Send us a message and our support team will help you find the right answer.

Call Us

Have a question that is easier to explain by phone?

+1 3105550142

Email Support

For orders, product questions, warranty and parts support.

support@tocowaysport.com
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Response Time

We aim to respond to support requests within 12–24 hours on business days. Weekends and public holidays are excluded from this response timeframe.

Providing your order number helps us resolve order-related questions faster.

SEND US A MESSAGE

TELL US
WHAT YOU NEED.

The more detail you provide, the faster we can understand the issue and point you toward the right solution.

Order Questions Include your order number and the email used at checkout.
Technical Support Tell us your model and describe what is happening. Photos or videos may be requested if needed.
Parts & Compatibility Include your bike model and the part you are looking for.
Warranty Claims Include your order number, product model and a clear description of the issue.

By submitting this form, you agree that TOCOWAY may use the information provided to respond to your support request.

BEFORE YOU CONTACT US

QUICK ANSWERS.

Some of the most common questions can be answered by these current TOCOWAY service policies.

7–10

U.S. Delivery

Estimated delivery within the contiguous United States (48 states plus Washington, D.C.) is 7-10 business days: 1-2 business days for processing and 6-8 business days in transit after dispatch. Business days exclude weekends and holidays.

1 YR

Bike Warranty

Complete TOCOWAY electric dirt bikes include a one-year limited warranty from the original purchase date.

1 YR

Accessory Warranty

Eligible non-consumable accessories include a one-year limited warranty from the original purchase date.

60

Day Returns

Eligible products may be returned within 60 days of delivery according to our Return & Refund Policy.

TOCOWAY SUPPORT

RAW. REAL. RELIABLE.

Whether you need help before purchasing or support after your bike arrives, our goal is to give you clear information and a straightforward way forward.

+1 3105550142 support@tocowaysport.com