RIDE WITH
CONFIDENCE.

TOCOWAY complete electric dirt bikes are covered by a 1-year limited warranty from the original date of purchase.

The warranty is intended to cover eligible defects in materials or workmanship that occur under normal product use and proper maintenance during the warranty period.

Warranty eligibility and the appropriate resolution will be determined after TOCOWAY Support reviews the claim and supporting information.

Eligible non-consumable TOCOWAY accessories are covered by a 90-day limited warranty from the original date of purchase.

This coverage applies to eligible manufacturing defects and does not cover normal wear, improper installation, misuse, impact damage or unauthorized modification.

Components that naturally wear during riding are generally considered consumable or wear items and are not covered for normal wear under the limited warranty.

Examples include, but are not limited to:

• Tires
• Inner tubes
• Brake pads
• Brake discs / brake rotors
• Chains and other normal drivetrain wear items
• Grips and other frequently worn contact components

A manufacturing defect that is clearly unrelated to normal wear may still be reviewed by TOCOWAY Support on a case-by-case basis.

The TOCOWAY limited warranty does not cover damage or failure resulting from:

• Normal wear and tear
• Crashes, collisions or impact damage
• Abuse, misuse or use outside the product's intended purpose
• Improper assembly, installation or maintenance
• Unauthorized mechanical or electrical modifications
• Use of incompatible parts or components
• Water exposure beyond the product's stated water-resistance rating
• High-pressure washing of electrical components
• Improper storage or prolonged exposure to damaging conditions
• Cosmetic wear such as scratches, surface marks, fading or discoloration

Before returning or replacing any part, please contact TOCOWAY Support for claim review and instructions.

To help us review your claim, please provide:

• Your TOCOWAY order number
• Product or bike model
• A clear description of the issue
• Photos showing the affected component
• Video showing the issue when applicable
• Any additional information requested by TOCOWAY Support

Please do not dispose of, modify or return the affected component until you receive instructions from our support team.

If a warranty claim is approved, TOCOWAY will determine an appropriate resolution based on the product, issue and circumstances of the claim.

Depending on the situation, support may include:

• Technical troubleshooting
• Replacement components or parts
• Repair guidance or support
• Another appropriate warranty solution determined by TOCOWAY

Warranty approval does not automatically require replacement of the complete bike when the affected component can reasonably be repaired or replaced.

Shipping arrangements and costs related to warranty service may vary depending on the type of claim, required component, destination and approved resolution.

TOCOWAY Support will provide specific instructions after reviewing and approving the warranty claim.

Customers should not ship a complete bike or component back without receiving return or shipping instructions first.

TOCOWAY is committed to maintaining long-term availability of replacement and upgrade parts for supported products whenever reasonably possible.

Parts availability may vary by product, model and inventory. If you need help identifying a compatible replacement part, contact TOCOWAY Support with your bike model and the part you are looking for.

TOCOWAY warranty coverage is separate from our 30-day Return & Refund Policy.

A product may be outside the return period while still remaining eligible for warranty coverage. Likewise, a return request must meet the requirements of the Return & Refund Policy even if the product is still within its warranty period.

This limited warranty provides specific warranty terms from TOCOWAY. Customers may also have additional rights or remedies under applicable state or local consumer protection laws.

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded or limited under applicable law.